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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

1. Why do you need to take precautions when disposing of CRT displays? SELECT TWO

A) CRT displays may contain toxic gases.
B) CRT displays may contain hazardous materials.
C) CRT displays may implode if mishandled.
D) CRT displays may present a fire hazard.
E) CRT displays may present a radiation hazard.

2. When setting up a minimal system using the component isolation technique, you start with only the components necessary to _____.

A) hear a boot chime and/or see a flashing question mark on a display
B) boot the system into Open Firmware diagnostics
C) boot the system into Mac OS X
D) boot the system into Mac OS 9

3. Examine the exhibit. Notice the lack of IP address information for built-in Ethernet. What is the most likely cause of this condition?

A) AppleTalk is active.
B) No DHCP server available.
C) No active Ethernet link.
D) Incorrect DNS entry.

4. Which of the following is NOT one of the steps of the Apple-recommended troubleshooting process?

A) Run diagnostics
B) Verify repair
C) Clean plastics
D) Try quick fixes
E) Verify problem

5. A customer claims that her Mac mini, with an AirPort Extreme card installed, cannot connect to her AirPort Express network at home. Her configuration includes an Apple Cinema Display resting on top of the Mac mini, and a functioning AirPort Express Base Station 20 feet away. Which of the following choices is the most likely cause of this problem?

A) The Mac mini must be upgraded to Mac OS X v10.4.7 first.
B) The AirPort Express Base Station is not compatible with the Mac mini.
C) The AirPort Express Base Station is too far away.
D) AirPort reception is affected by the display on top of the Mac mini.

Solutions: