If the 920-174 exam feels intimidating, start small: download the free demo from RealVCE, read a few sample questions from the Nortel Contact Center Manager Rls. 7.0 Install and Config collection, and see how much of it you already understand. Most candidates find the exam's reputation is scarier than its content — and 100 practice questions are there to close whatever gap remains.
Nortel 920-174 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | Nortel Contact Center Manager Rls. 7.0 Install and Config |
| Exam Number: | 920-174 |
| Related Certifications: | Nortel Contact Center Solutions Certification Track |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple Choice, Scenario-Based |
| Exam Price: | $125 - $150 USD |
| Passing Score: | 70% - 75% |
| Available Languages: | English |
| Real Exam Qty: | 60 - 100 |
| Exam Duration: | 90 minutes |
| Exam Registration: | Prometric Registration |
| Exam Way: | Proctored at Prometric testing centers |
| Pre Condition: | Basic knowledge of Nortel Contact Center products, networking concepts, and Windows Server administration |
| Official Syllabus URL: | https://en.wikipedia.org/wiki/Nortel_certifications |
Nortel 920-174 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance & Troubleshooting | 10% | - Backup and restore procedures - Common issues and resolution - Basic monitoring and logging |
| System Architecture & Overview | 20% | - Hardware and software requirements - Contact Center Manager 7.0 components - Deployment models and topology |
| System Configuration | 30% | - Routing and call flow configuration - Contact center resources setup - Server and network configuration - Agent and supervisor configuration |
| Installation Procedures | 25% | - Database configuration - Pre-installation planning and preparation - Server installation and setup - Post-installation verification |
| Integration & Interfaces | 15% | - CTI and application interfaces - Third-party system connectivity - Integration with CS1000 and other Nortel systems |
Your Questions About the Nortel Contact Center Manager Rls. 7.0 Install and Config Exam, Answered
The 920-174 exam is the required test for earning the Nortel Contact Center Manager Rls. 7.0 Install and Config certification from Nortel. It assesses your command of the official exam objectives through scenario-based and knowledge questions, and the resulting credential is widely recognized by employers. Its reputation for difficulty is real but manageable — candidates who practice consistently with quality materials routinely walk in well prepared.
The official outline for the 920-174 exam highlights these domains:
- System Architecture & Overview (20%)
- Installation Procedures (25%)
- Integration & Interfaces (15%)
Seeing the topics laid out this way often shrinks the exam's intimidation factor — each domain is a finite, learnable block, and the Nortel Contact Center Manager Rls. 7.0 Install and Config practice questions at RealVCE follow the same structure.
Basic knowledge of Nortel Contact Center products, networking concepts, and Windows Server administration
The 920-174 exam is demanding, but its difficulty is specific, not mysterious: unfamiliar question formats, time pressure, and a few heavily weighted domains. All three respond to the same remedy — repeated, timed exposure to exam-style questions. That is what the Nortel Contact Center Manager Rls. 7.0 Install and Config practice materials at RealVCE provide, and the free demo lets you measure the real difficulty yourself before committing, which is usually the moment the fear starts shrinking.
The 920-174 exam consists of 60 - 100 questions with a time allowance of 90 minutes minutes. Practicing full sets under a similar time cap is the most direct way to make sure pacing never costs you points on exam day.
Nortel offers these training resources for candidates:
Official courses explain the material; practice questions teach you how the exam asks about it. Most successful candidates use both.
Because seeing beats guessing. The free demo of the 920-174 exam materials at RealVCE contains genuine samples from the full Nortel Contact Center Manager Rls. 7.0 Install and Config question set — same format, same expert-verified answers — and downloading it costs nothing. If you are unsure whether the materials match your level or your study style, the demo answers that question with evidence rather than marketing, and every demo on the site is free of charge.
The passing score is 70% - 75% and the exam fee is $125 - $150 USD. Knowing both numbers early helps you plan: aim to be consistently above the passing mark in timed practice sessions before you spend the fee on a booking.
Registration is available through the following official channels:
Many candidates find that booking a date early converts vague anxiety into a focused countdown — a useful psychological trick while working through the Nortel Contact Center Manager Rls. 7.0 Install and Config practice questions.
