Microsoft 70-404 : TS: System Center Service Manager 2010, Configuring (available in 2010)

70-404 real exams

Exam Code: 70-404

Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)

Updated: Jul 20, 2026

Q & A: 165 Questions and Answers

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Microsoft 70-404 Exam Syllabus Topics:

SectionObjectives
Reporting and Data Warehouse- Reporting configuration
  • 1. Standard and custom reports
    • 2. SSRS integration
      Security and Access Control- User roles and permissions
      • 1. Active Directory integration
        • 2. Role-based access control (RBAC)
          Configuration Management Database (CMDB)- Service asset and configuration items
          • 1. CI classes and relationships
            • 2. Discovery and synchronization
              Deploying and Configuring System Center Service Manager- Installation and initial configuration
              • 1. Service Manager management server setup
                • 2. Prerequisites and system requirements
                  - Management packs configuration
                  • 1. Service Manager data warehouse integration
                    • 2. Importing and customizing management packs
                      Service Catalog and Request Fulfillment- Service offerings
                      • 1. Service request workflows
                        • 2. Request offerings configuration
                          Service Desk and Incident Management- Incident management workflow
                          • 1. Work item templates and queues
                            • 2. Incident lifecycle configuration
                              - Problem management
                              • 1. Problem record handling
                                • 2. Root cause analysis processes

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                                    TS: System Center Service Manager 2010, Configuring (available in 2010)

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