Microsoft 70-271 : Supporting Users and Troubleshooting a MS Windows XP OS

70-271 real exams

Exam Code: 70-271

Exam Name: Supporting Users and Troubleshooting a MS Windows XP OS

Updated: Jul 23, 2026

Q & A: 310 Questions and Answers

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Microsoft 70-271 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Installing a Windows Desktop Operating System20%- Post-installation configuration and updates
- Upgrade from previous Windows versions
- Perform and troubleshoot unattended installation
- Perform and troubleshoot attended installation
Topic 2: Configuring and Troubleshooting the Desktop and User Environments20%- System startup and logon issues
- User profiles and desktop settings
- Security and local policy
- Local users and groups
- Performance monitoring and optimization
Topic 3: Managing and Troubleshooting Access to Resources20%- Configure and troubleshoot shared folders
- Offline files synchronization
- Connect and troubleshoot local/network printers
- Manage file and folder permissions
Topic 4: Troubleshooting Network Protocols and Services20%- Name resolution (DNS, WINS)
- Remote assistance and tools
- Internet Explorer configuration
- Remote access and connections
- TCP/IP configuration and connectivity
Topic 5: Configuring and Troubleshooting Hardware Devices and Drivers20%- Input/output and peripheral devices
- Device drivers and resource conflicts
- Storage devices and disk management
- Power management and ACPI
- Display and video settings

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    Supporting Users and Troubleshooting a MS Windows XP OS

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