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Cisco 642-416 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Contact Center and Collaboration Applications | - Customer Interaction Solutions
|
| Management and Operations | - Unified Communications Management
|
| Cisco Unified Communications Architecture | - Unified Communications Solution Architecture
|
| Call Processing and Unified Communications Components | - Cisco Unified Communications Manager
|
| Design Methodology | - Unified Communications Design
|
| Messaging and Presence Solutions | - Unified Messaging and Presence
|
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