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Cisco 642-263 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Troubleshooting | 15% | - Backup and Restore - Monitoring and Reporting - Troubleshooting Common Issues |
| Topic 2: System Configuration | 25% | - Network and Telephony Integration - Dial Plan and Call Management - Security and Access Control - User and Account Provisioning |
| Topic 3: Installation and Upgrades | 20% | - Installation Process - Server Requirements and Virtualization - Migration and Upgrade Procedures |
| Topic 4: Feature Configuration | 20% | - Voice Messaging and Unified Messaging - Networking and VPIM - Call Handlers and Interviews - Notification and Access Options |
| Topic 5: Cisco Unity Connection Overview and Architecture | 20% | - Deployment Models - Architecture and Components - Licensing and Capacity Planning |



