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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. When configuring Cisco Unified Communications Manager for use with the Cisco Unified Mobile Agent option of Cisco Unified Contact Center Enterprise, which statement is true?

A) Each mobile agent must have a Cisco Extension Mobility profile to log in remotely.
B) Each mobile agent must have its own dedicated set of CTI ports that are tied to the Agent ID in Cisco Unified Contact Center Enterprise.
C) Each mobile agent must have its own unique JTAPI user in Cisco Unified Communications Manager.
D) Each mobile agent can use one set of CTI ports from a pool of remote CTI ports and local CTI ports.

2. DRAG DROP

3. Which tool is used to create the Cisco organization unit structure in Cisco Unified Contact Center Enterprise 7.0(x) and 7.1(x)?

A) Microsoft native domain tools can be used directly for creating these organizational units
B) Cisco Domain Manager tool
C) ConfigManager tool
D) Cisco Unified ICM Setup tool

4. In a Cisco Unified Contact Center Enterprise that is deployed in a multisite centralized model, which resource can be used for transcoding?

A) Cisco Unified Communications Manager CTI route points
B) Cisco Unified IP phone built-in-bridge
C) Cisco Unified IP IVR CTI ports
D) Cisco Unified Communications Manager software conference bridge resources

5. Cisco provides a set of sizing tables in the Cisco Unified Contact Center Enterprise 8.0(x) Design Guide (SRND). These tables show the private network bandwidth that is required for the clustering over the WAN deployment model. Using these tables, how much bandwidth is required to support the following configuration:
BHCA coming into the contact center is 10,000.
One hundred percent of calls are treated by the Cisco Unified IP IVR, and 40 percent are queued.
All calls are sent to agents unless they are abandoned; 10 percent of calls to agents are transfers or conferences.
Four Cisco Unified IP IVRs are used to treat and queue the calls, with one Peripheral Gateway pair supporting them.
There is one Cisco Unified Communications Manager Peripheral Gateway pair for a total of 900 agents.
Calls have ten 40-byte call variables and ten 40-byte ECC variables.

A) Recommended Link: 5,100,000 with a Recommended Queue of 3,996,000
B) Recommended Link: 330,000 with a Recommended Queue of 264,000
C) Recommended Link: 1,275,000 with a Recommended Queue of 999,000
D) Recommended Link: 2,550,000 with a Recommended Queue of 1,998,000

Solutions: