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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. When running backups in Avaya Workforce Engagement, what must be used to execute this task?

A) Management Service Account
B) Database Management Service Account
C) Installation Account
D) Maintenance Account

2. You are troubleshooting the number of call employee hay number segments recorded and archived.
Which monitoring tool must be used to get this information?

A) Employee Archive Report.
B) Recorder Status Summary
C) Capture Status
D) Data Integrity Report

3. You are selecting the new server roles for recording.
To assure your Avaya Contact Recorder Advanced (ACRA) Works properly, which three server roles are valid? (Choose three)

A) IP Recorder
B) Replay role
C) RTP Proxy
D) Recorder Integration Service
E) Screen Recorder

4. Which three statements describe the prerequisites for installing Avaya Workforce Engagement server in deployment level 3,4 or 5? (choose three).

A) The Framework components can be installed in a workgroup environment.
B) Date center zone servers, service user and group account, must all be members of the domain 's Active Directory.
C) Date center servers can be split in multi-domain forests.
D) The Framework components need to be installed using a domain account with loca administrator privileges in the Framework server.
E) The Framework components can be installed using a Management Service Account (MSA).

5. Which three statements are true about SQL Server Reporting Service (SSRS) requeriment to support reporting in both new and upgraded systems? (choose three)

A) It is required for Workforce Management (WFM) reports.
B) It is required for System logging reports
C) It is required for Customer Feedback reports
D) It is required for Scorecards Reports
E) It is required for Forecasting and Scheduling Reports

Solutions: