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Avaya 3306 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Administration and Maintenance | - System administration
|
| Quality Monitoring Features | - Reporting
|
| Installation and Implementation | - Integration
|
| Avaya Contact Recording Overview | - Architecture and components
|
Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:
Which two prerequisites must a technician take to ensure SQL 2008 is prepared correctly before the Quality Monitoring application can be installed? (Choose two)
- A. Dynamic Port allocation should be turned on.
- B. The SQL 2008 server must be patched to service Pack 3.
- C. Port 1433 must be enabled.
- D. Port 1433 must be blocked.
- E. The SQL Server (MSSQLSERVER) service must be up and running.
Correct Answer: C,E 🗳️
A technician has installed and configured an Avaya Quality Monitoring System, and us having problems seeing the agent status on the Agent Active display window (Search and Replay > Agents).
What are three possible causes of this problem? (Choose three)
- A. The TSAPI link on the Avaya Contact Recording system is down.
- B. The agents are not logged into Avaya Aura@ Communication Manager.
- C. The station extension on which the agent is logged in, is not recorded on the Avaya Contact Recording through Bulk Recording mode.
- D. Avaya Contact Recording and Avaya Quality Monitoring do not monitor the hunt group extensions of the skills assigned to them.
- E. Avaya Quality Monitoring Device Group does not monitor the skills extensions of the skills assigned to them.
Correct Answer: A,B,D 🗳️
On an Avaya Contact Recorder Master web client that is configured for CS1000, which options are available within the operations tab?
- A. Quality Monitoring
- B. On Demand
- C. Station Exec
- D. Meeting
Correct Answer: B,C,D 🗳️
You are planning the installation Avaya Contact Recorder on Linux.
Which three settings can you set using the Kick start application on the Avaya Contact Recorder installation disk? (Choose three)
- A. Keyboard
- B. Linux firewall settings
- C. Time zone
- D. Eth0 IP address
- E. Size of the /calls directory
Correct Answer: A,C,D 🗳️
You are planning to install an Avaya Contact Recorder on customer site that is using an Avaya Communication Manager as a PBX.
Which two devices should reachable by the Contact Recorder? (Choose two)
- A. Avaya Application Enablement Server
- B. Avaya Communication Manager Gateway
- C. Avaya IP Telephones
- D. Avaya Session Manager
Correct Answer: A,B 🗳️
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