Who should take the 3308 exam
The Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance 3308 Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in Avaya Quality Monitoring R12 Certification. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance 3308 Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance 3308 Exam then he should take this exam.
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Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance 3308 Exam
Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance 3308 Exam related to Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance and credits towards Avaya Contact Recording and Avaya Quality Monitoring R12 Certification. This exam certifies that the candidate has an advanced level of technical proficiency necessary to deliver installation, configuration, administration, maintenance and troubleshooting support for Avaya Workforce Management products. This exam validates the ability to demonstrate knowledge of the preparation required for the implementation, install the product hardware and software. It also deals with the ability to interpret and resolve customer technical issues related to the products and components. solution Specialists, Design Specialists and Implementation Specialists usually hold or pursue this certification and you can expect the same job role after completion of this certification.
Avaya 3308 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Quality Monitoring Configuration | 25% | - QM architecture and dependencies - Agent screen capture and synchronization - Evaluation forms and scoring setup - Permissions and role management |
| Topic 2: Contact Recording Implementation | 30% | - Recording policies and storage configuration - Server installation and configuration - Database setup and integration - Architecture and components |
| Topic 3: Troubleshooting & Integration | 20% | - Log analysis and resolution methods - Recording and playback problems - Common installation and configuration issues - Integration with Avaya Aura/Contact Center |
| Topic 4: System Administration & Maintenance | 25% | - Security and access control - Backup and restore procedures - Performance monitoring and optimization - Software updates and upgrades |
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