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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. Avaya Contact Center Control Manager (ACCCM) users have a relationship with the ACCCM organization chart hierarchy. What is the ACCCM organization chart hierarchy?

A) Site, Department,Team
B) Site, Virtual Site,Virtual Group
C) Site, Department, Team, Virtual Site, Virtual Group
D) Site, Location, Department, Team

2. What arc three advantages of the Audit Server? (Choose three.)

A) the ability to rollback the CM administration
B) unlimited database entries
C) the ability to restart the License, Provisioning, and Synchronizer services in Windowsin event of afailure
D) abilitytoprovide a Security Firewall to Avaya Contact Center Control Manager (ACCCM)
E) auditing to a single field level
F) the ability to schedule delayed saves during maintenance hours

3. A customer plans to install Avaya Contact Center Control Manager (ACCCM) with integration to Record, one-X, Voice Portal and Workforce Optimization (WFO).
Which connector affects the size and number of servers required?

A) Recorder
B) One-X
C) Workforce Optimization (WFO)
D) Voice Portal

4. Before beginning the installation of the Avaya Contact Center Control Manager (ACCCM) installation in a stand-alone configuration with SQL 2008 Express, when would the Microsoft Internet Information Server (IIS) be installed?

A) afteryou install Microsoft Windows 2008 Server R2
B) after you install ACCOM
C) after you install the Microsoft SQLServer
D) after you selectACCCM services

5. A customer is installing a new Avaya Contact Center Control Manager (ACCCM) server on a Windows 2008 server and has logged in with a Domain Account. During installation the customer receives the message in the exhibit. Which file is being written that is causing this error?

A) C:\accminstaller.log
B) C:\temp\accminstaller.log
C) C:\windows\temp\accminstaller.log
D) C:\install.log

Solutions: