Genesys Cloud Certified Professional - Contact Center Administration : GCP-GC-ADM

GCP-GC-ADM real exams

Exam Code: GCP-GC-ADM

Exam Name: Genesys Cloud Certified Professional - Contact Center Administration

Updated: Aug 09, 2026

Q & A: 62 Questions and Answers

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Certifications In Configuration Management

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Reference: https://beyond.genesys.com/explore/course/exam-genesys-cloud-certified-professional-contact-center-admin

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What are the registration procedure of Genesys GCP GC ADM Exam

Genesys GCP GC ADM Exam Registration Steps

  • Visit the official site of the exam.
  • Provide your email address for confirmation.
  • Provide your payment information.
  • Download the PDF files and start studying for the exam.
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Genesys GCP-GC-ADM Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Genesys Cloud Platform Features50%- Core Platform Knowledge
  • 1. Licensing and Feature Sets
  • 2. Security and Compliance
  • 3. Genesys Cloud Architecture
- Communication and Collaboration
  • 1. Digital Channels
  • 2. Collaborate Features
  • 3. Communicate Features
- Reporting and Analytics
  • 1. Dashboards and Views
  • 2. Operational Reports
  • 3. Performance Metrics
Topic 2: Genesys Cloud Implementation25%- Architect and Flows
  • 1. IVR Configuration
  • 2. Routing Logic
  • 3. Inbound Call Flows
- Quality and Workforce Features
  • 1. Workforce Management Overview
  • 2. Scripts and Agent Assistance
  • 3. Quality Management
- Platform Configuration
  • 1. Telephony Configuration
  • 2. Site and Edge Management
  • 3. Organization Setup
Topic 3: Contact Center Administration25%- Contact Center Operations
  • 1. Performance Monitoring
  • 2. Agent Management
  • 3. Supervisor Functions
- Queues and Routing
  • 1. Skills and Language Routing
  • 2. Queue Configuration
  • 3. ACD Routing Methods
- User Management
  • 1. Roles and Permissions
  • 2. Divisions and Access Control
  • 3. User Configuration
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