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Salesforce Sales-Con-201 Exam Syllabus Topics:

Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Northern Trail Outfitters launched Salesforce for its EMEA subsidiary 3 months ago and wants to gain insight into usage.
Which option should a consultant recommend to meet this requirement?

A) Install the Salesforce Adoption Dashboard from AppExchange.
B) Analyze the Setup Audit Trail to determine the number of logins per day.
C) Create and subscribe to a custom report of active users by role.

2. The Cloud Kicks sales team travels frequently and often needs to convert leads while away from the home office.
What should a consultant recommend?

A) Create a Global Action to convert leads via the Salesforce mobile app.
B) Install an AppExchange package to convert leads via the Salesforce mobile app.
C) Enable Conversions for the Salesforce mobile app In Lead Conversion settings.

3. Universal Containers is in the planning phase of its Sales Cloud implementation. In a recent discussion, the CEO expressed a desire to measure the return on investment (ROI) of its sales and marketing efforts by location.
Which solution should the consultant recommend?

A) Track total opportunity pipeline by lead source and location.
B) Track total cases submitted by lead source and location.
C) Track total accounts created by lead source and location.

4. The sales director at Cloud Kicks wants to enable Person Accounts in its org. The sales director asked a consultant to evaluate the solution and present it to the sales team.
What should the consultant consider when evaluating Person Accounts?

A) Person Accounts must have at least two record types.
B) Enabling Person Accounts requires a Public Read/Write sharing model,
C) Enabling Person Accounts is irreversible.

5. Universal Containers (UC) hired a consulting company to implement Sales Cloud. This will be the third CRM application UC has used in the past years. Employees have failed to adopt the previous two applications.
Which step should be part of UC's plan to help drive adoption of Sales Cloud?

A) Implement User Acceptance Testing (UAT).
B) Identify change management champions.
C) Revoke user access to legacy systems.

Solutions: