EXIN ITILFNDv4 : ITIL 4 Foundation

ITILFNDv4 real exams

Exam Code: ITILFNDv4

Exam Name: ITIL 4 Foundation

Updated: Jun 06, 2026

Q & A: 376 Questions and Answers

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EXIN ITIL 4 Foundation Sample Questions:

1. A good way to apply the ITIL guiding principle 'focus on value' is to:

A) Do less tasks but in a better way with higher quality
B) Understand the whole, but do something
C) Be aware of system complexity
D) Understand why services are used by service consumers


2. Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions in service quality?

A) Incident management
B) Service level management
C) Change enablement
D) Continual improvement


3. What is included in the purpose of the 'continual improvement' practice?

A) Identifying and continually improving relationships with and between stakeholders
B) Creating collaborative relationships with key suppliers to realize new value
C) Aligning the organization's practices and services with changing business needs
D) Ensuring that delivery of services is properly assessed, monitored, and improved against targets


4. In which step of the 'continual improvement model' is an improvement plan implemented?

A) Did we get there?
B) How do we get there?
C) What is the vision?
D) Take action


5. What includes governance as a component?

A) The service value chain
B) Practices
C) The guiding principles
D) The service value system


Solutions:

Question # 1
Answer: D		Question # 2
Answer: A		Question # 3
Answer: C		Question # 4
Answer: D		Question # 5
Answer: D

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