EXIN ITILSC-SOA : ITIL Service Capability Service Offerings and Agreements

ITILSC-SOA real exams

Exam Code: ITILSC-SOA

Exam Name: ITIL Service Capability Service Offerings and Agreements

Updated: Nov 03, 2026

Q & A: 14 Questions and Answers

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Certification Path

The ITILSC-SOA certification includes only one ITILSC-SOA certification exam.

Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements

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EXIN ITILSC-SOA Exam Syllabus Topics:

SectionObjectives
Demand Management- Demand Analysis
  • 1. Patterns of Business Activity
  • 2. User Profiles
  • 3. Service Packages
  • 4. Demand Modeling
Service Catalogue Management- Catalogue Structure and Maintenance
  • 1. Business Service Catalogue
  • 2. Catalogue Interfaces
  • 3. Technical Service Catalogue
Service Level Management- Performance Management
  • 1. Service Reporting
  • 2. Service Reviews
  • 3. Service Improvement Plans
- Service Agreements
  • 1. Service Level Agreements
  • 2. Operational Level Agreements
  • 3. Underpinning Contracts
  • 4. Service Level Requirements
Organizing, Technology and Implementation- Technology and Implementation Considerations
  • 1. Critical Success Factors and Risks
  • 2. Supporting Tools
  • 3. Implementation Challenges
  • 4. Technology Architecture
- Roles and Responsibilities
  • 1. Process Owner
  • 2. Process Manager
  • 3. Service Owner
  • 4. Process Practitioner
Business Relationship Management- Customer and Business Relationships
  • 1. Stakeholder Communication
  • 2. Customer Requirements
  • 3. Business Value Realization
Introduction to Service Offerings and Agreements- SOA Context
  • 1. Strategy Management for IT Services
  • 2. Business Case and ROI
  • 3. Design Coordination
- Service Management as a Practice
  • 1. Utility and Warranty
  • 2. Service Lifecycle
  • 3. Business Value
Supplier Management- Supplier Lifecycle
  • 1. Supplier Evaluation
  • 2. Contract Management
  • 3. Supplier Categorization
  • 4. Supplier and Contract Database
Service Portfolio Management- Service Portfolio
  • 1. Portfolio Methods
  • 2. Service Pipeline
  • 3. Service Catalogue Relationship
Financial Management for IT Services- Financial Processes
  • 1. Charging
  • 2. ROI and Value Analysis
  • 3. Budgeting
  • 4. Accounting
  • 5. Cost Models

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