Nortel 920-183 : Callpilot RIS.5.0 System Administrator

920-183 real exams

Exam Code: 920-183

Exam Name: Callpilot RIS.5.0 System Administrator

Updated: Jul 24, 2026

Q & A: 56 Questions and Answers

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Nortel 920-183 Exam Syllabus Topics:

SectionObjectives
System Administration- User and mailbox management
  • 1. User permissions and access control
    • 2. Mailbox creation and configuration
      - System configuration
      • 1. Voice messaging configuration
        • 2. Time/date and system parameters
          CallPilot System Architecture- Software and operating environment
          • 1. CallPilot Rls.5.0 software features
            • 2. System services and processes
              - CallPilot hardware and system components
              • 1. Telephony integration with Nortel PBX
                • 2. Server architecture overview
                  Maintenance and Troubleshooting- System diagnostics
                  • 1. Log analysis and system monitoring
                    • 2. Fault isolation procedures
                      - Backup and recovery
                      • 1. System backup procedures
                        • 2. Restore and disaster recovery
                          Telephony Integration- Dial plan and extensions
                          • 1. Extension mapping
                            • 2. Call forwarding and voicemail routing
                              - PBX integration
                              • 1. Call routing and call answering rules
                                • 2. Nortel Meridian / BCM integration concepts
                                  CallPilot Services- Automated attendant features
                                  • 1. Call answering scripts
                                    • 2. Menu tree configuration
                                      - Voice messaging services
                                      • 1. Voicemail system configuration
                                        • 2. Greeting and notification settings

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                                            Callpilot RIS.5.0 System Administrator

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