Some candidates buy study materials hoping for a shortcut; experienced ones look for materials that respect their time. The Oracle Service Center 2022 Implementation Professional package at RealVCE is built for the second group: 97 practice questions aligned with the real 1z0-1038-22 exam format, verified answers, and a free demo to check the fit first.
Oracle 1z0-1038-22 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Service Center 2022 Implementation Professional |
| Exam Number: | 1Z0-1038-22 |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 18 months (Oracle Cloud recertification policy) |
| Passing Score: | 62% |
| Real Exam Qty: | 58 |
| Available Languages: | English |
| Exam Format: | Multiple Choice |
| Exam Price: | $368 USD |
| Recommended Training: | Become a B2C Service Certified Service Center Implementer |
| Exam Registration: | Pearson VUE Oracle Exam Scheduling Oracle University Exam Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or in-person at Pearson VUE test centers |
| Pre Condition: | No formal prerequisites required; hands-on experience recommended |
| Official Syllabus URL: | https://education.oracle.com/oracle-service-center-2022-implementation-professional/pexam_1Z0-1038-22 |
Oracle 1z0-1038-22 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Console Core Features and Access | 25% | - Explain configuration settings - Describe Core Business Objects - Perform export/import using Element Manager - Set up navigation, permissions and user accounts - Perform initial setup and configure Service Console - Use Data Lifecycle Management |
| Topic 2: B2C Service Products and Services | 20% | - Create queues, assignments, and standard application menus - Describe Service Level Agreements - Explain B2C Service products and services |
| Topic 3: B2C Service User Interface and Processes | 20% | - Implement workflow processes - Implement UI modifications and automation via workspaces - Describe message bases - Create Browser User Interface workspaces |
| Topic 4: B2C Service Service Console Extensions | 5% | - Configure add-ins and extensions |
| Topic 5: Processes between Customers and Agents | 25% | - Configure Guided Assistants - Manage standard text and variables - Generate outreach and feedback - Configure Service Level Agreements - Create message templates - Create and enhance business rules - Configure chat, cobrowse and advanced routing - Configure mail and mailboxes - Describe agent assistance functionality - Set up products, categories and dispositions |
| Topic 6: Reports and Analytics | 10% | - Describe B2C Service Analytics - Customize and share reports |
1z0-1038-22 Exam Basics: What Every Candidate Asks
The 1z0-1038-22 exam is the required test for earning the Oracle Service Center 2022 Implementation Professional certification from Oracle. It assesses your command of the official exam objectives through scenario-based and knowledge questions, and the resulting credential is widely recognized by employers. Its reputation for difficulty is real but manageable — candidates who practice consistently with quality materials routinely walk in well prepared.
The official outline for the 1z0-1038-22 exam highlights these domains:
- Processes between Customers and Agents (25%)
- Reports and Analytics (10%)
- B2C Service User Interface and Processes (20%)
Seeing the topics laid out this way often shrinks the exam's intimidation factor — each domain is a finite, learnable block, and the Oracle Service Center 2022 Implementation Professional practice questions at RealVCE follow the same structure.
No formal prerequisites required; hands-on experience recommended
The 1z0-1038-22 exam is demanding, but its difficulty is specific, not mysterious: unfamiliar question formats, time pressure, and a few heavily weighted domains. All three respond to the same remedy — repeated, timed exposure to exam-style questions. That is what the Oracle Service Center 2022 Implementation Professional practice materials at RealVCE provide, and the free demo lets you measure the real difficulty yourself before committing, which is usually the moment the fear starts shrinking.
The 1z0-1038-22 exam consists of 58 questions with a time allowance of 90 minutes minutes. Practicing full sets under a similar time cap is the most direct way to make sure pacing never costs you points on exam day.
Oracle offers these training resources for candidates:
Official courses explain the material; practice questions teach you how the exam asks about it. Most successful candidates use both.
Because seeing beats guessing. The free demo of the 1z0-1038-22 exam materials at RealVCE contains genuine samples from the full Oracle Service Center 2022 Implementation Professional question set — same format, same expert-verified answers — and downloading it costs nothing. If you are unsure whether the materials match your level or your study style, the demo answers that question with evidence rather than marketing, and every demo on the site is free of charge.
The passing score is 62% and the exam fee is $368 USD. Knowing both numbers early helps you plan: aim to be consistently above the passing mark in timed practice sessions before you spend the fee on a booking.
Registration is available through the following official channels:
Many candidates find that booking a date early converts vague anxiety into a focused countdown — a useful psychological trick while working through the Oracle Service Center 2022 Implementation Professional practice questions.
Oracle Service Center 2022 Implementation Professional Sample Questions:
A customer wants to change the following text on the receipt and ask submit page:
"Thanks for submitting your question. Use this reference number for follow up:#120728-000001 A member of our support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it." Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)
- A. Submit an incident to customer care.
- B. Look for the message in the receipt email body.
- C. Identify the customer portal page that includes the text you want to change and identify the message base from within the code.
- D. Run a message base report and search for the text string you want to change.
Correct Answer: B,C 🗳️
Which two components can be edited in a standard report?
- A. Report headings
- B. Graphs
- C. Schedules
- D. Column headings
- E. Permissions
- F. Non-selectable filters
Correct Answer: C,E 🗳️
Your customer wants to display customized branding information in the login window. Which two options can be used?
- A. Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
- B. Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
- C. Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
- D. Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
Correct Answer: C 🗳️
A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?
- A. Tuesday 11 AM
- B. Monday 10 AM
- C. Saturday 6 PM
- D. Saturday 4 PM
Correct Answer: D 🗳️
Your customer has "Gold" level SLAs being applied to certain organizations according to organization rules.
After six months, the business decides to change the response time: instead of responding in 24 hours your agents need to respond within eight business hours.
You modify the "Gold" SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.
Based on this scenario, which statement is correct?
- A. Updating the SLA will not automatically update the organization's SLA instance.
- B. The SLA reports will need to be modified to use the new SLA.
- C. Your site has been corrupted with the "Gold" SLA.
- D. You have not activated the rules so the updated SLAs are not being applied.
Correct Answer: D 🗳️
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