Free Avaya 33820X Study Guides Exam Questions & Answer
33820X Exam Dumps, 33820X Practice Test Questions
NEW QUESTION 31
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?
- A. Shared hardware and shared software
- B. Dedicated hardware and dedicated software
- C. Shared hardware and dedicated software
- D. Dedicated hardware and shared software
Answer: B
NEW QUESTION 32
Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)
- A. Call Center Elite requires CMS.
- B. Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
- C. CC-Elite can be ordered as a standalone for a 3rd party PBX.
- D. It is sold through Direct and Indirect channels.
- E. Call Center Elite includes Business Advocate.
Answer: B,D,E
NEW QUESTION 33
A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.
From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?
- A. Avaya IX™ Workforce Engagement
- B. Avaya Aura® Elite Multichannel
- C. Avaya Intelligent Customer Routing
- D. Avaya Call Management System
Answer: A
NEW QUESTION 34
A Call Center Elite customer is currently running only a voice channel, and does not have either Interaction Center (IC) or Elite Multichannel (EMC). Which product enables them to implement Multichannel?
- A. Avaya Oceana®
- B. Avaya Breeze®
- C. Avaya Control Manager
- D. Avaya Workspaces® for Elite
Answer: D
NEW QUESTION 35
Refer to the exhibit.
In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?
- A. Avaya Aura® Application Enablement Services
- B. Avaya Aura® Session Border Controller
- C. Avaya Aura® Session Manager
- D. Avaya Aura® Media Server
Answer: A
NEW QUESTION 36
The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?
- A. EMC Plug-In
- B. Presence Plug-In
- C. Supervisor Plug-In
- D. Agent Plug-in
Answer: B
NEW QUESTION 37
With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best agent available to handle an outbound contact, and support behavior-based past and predicted future behavior for a customer or agent.
Which application supports POM and Afiniti Enterprise Behavioral Pairing?
- A. Avaya Aura® Call Center Elite Multichannel
- B. Avaya Aura® Session Manager
- C. Avaya Intelligent Customer Routing
- D. Avaya Aura® Call Center Elite
Answer: D
NEW QUESTION 38
An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.
If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION 39
Avaya enabled the automated installation of the Avaya OneCloud™ ReadyNow software. With each ReadyNow Solution, Avaya is delivering a pre-built golden image which includes the Avaya Virtual Machine applications or services.
Additionally, which program Is leveraged to automate the implementation of network, firewalls, and security container?
- A. vCenter Manager
- B. Avaya Update Manager
- C. Avaya Maestro
- D. Capacity Planner
Answer: C
NEW QUESTION 40
Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.
Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?
- A. Private
- B. CPaaS
- C. Hybrid
- D. Public
Answer: D
NEW QUESTION 41
Refer to the exhibit.
In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?
- A. Avaya Aura® Session Manager
- B. Avaya Aura® Session Border Controller
- C. Avaya Aura® Application Enablement Services
- D. Avaya Aura® Media Server
Answer: A
NEW QUESTION 42
Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)
- A. Cloud Storage Box
- B. Managed Private or Hybrid Networks
- C. Subscription-based payments
- D. Cloud Contact Center with AACC
Answer: B
NEW QUESTION 43
Avaya OneCloud - Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customization, and higher security options.
Which Private Delivery option uses pre-defined data centers with an automated reference architecture to deliver a standard set of UC and CC solutions?
- A. Secure
- B. Enterprise
- C. Custom
- D. ReadyNow
Answer: D
NEW QUESTION 44
Workspaces for Elite with POM Integration can Increase agent productivity by providing a unified desktop for agents to handle all inbound and outbound voice tasks, and which three types of calls? (Choose three.)
- A. Preview
- B. Proficient
- C. Predictive
- D. Performance
- E. Progressive
Answer: A,D,E
NEW QUESTION 45
Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)
- A. Basic Bundle
- B. Advanced Bundle
- C. Reporting Bundle
- D. Voice Bundle
Answer: A,B
NEW QUESTION 46
A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.
Based on these requirements, which solution would you recommend to the customer?
- A. Avaya Aura® Elite Multichannel
- B. Avaya Intelligent Customer Routing
- C. Avaya Aura® Call Center Elite
- D. Avaya Proactive Contact
Answer: C
NEW QUESTION 47
Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?
- A. Advanced License (AL)
- B. Enablement Licensing (EL)
- C. Application Specific Licensing (ASL)
- D. Standard License (SL)
Answer: D
NEW QUESTION 48
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