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Nokia SDM Certification - CARE Sample Questions:

1. What Care SW service should be sold with every new SW sales?

A) Life Extender (LE).
B) Launch Support.
C) Software Maintenance (SWM).
D) SW Change Mass provisioning.

2. In the handover from Delivery to Care, which of the following is NOT a task for the Care Program Manager?

A) Ensure that the Care Plan is created, communicated and agreed with customer.
B) Organize site access for NSN maintenance personnel.
C) Inform and train the customer about the NSN Care service delivery processes and practices.
D) Make sure that the customer has accepted the network elements with acceptance certificates.

3. What is Cost of Goods Sold?

A) Contract Financing Costs.
B) The cost of producing Products or Services sold.
C) Entertainment Costs.
D) Marketing Costs.

4. What does SOX compliancy mean for an expired contract?

A) SOX compliancy means that NSN is obliged to deliver services only if there are no significantly (>3 months) overdue payments from the customer.
B) There is a legal requirement to gain written approval to continue service delivery without a valid contract in place.
C) It is a legal requirement to gain written approval to continue service delivery if NSN neither has a contract nor a PO in place.
D) SOX compliancy means that if the customer is listed on the stock exchange and has failed to issue a PO towards NSN, Care needs to inform higher management without delay.

5. A customer's Care Contract expires within the next 6 months, what needs to be done?

A) Care Program Manager must initiate the Care contract renewal process. Contact the CT and Service Engagement Manager in order to support re-negotiations, further ensure that the customer is aware that the care contract is expiring.
B) Ensure NELLE is updated to reflect that no revenue are forecast and no resources are needed from the day the contract expires.
C) Care Program Manager waits until contract is expired then informs the Customer that a renewal is required and the price is increased due inflation in the country. Further CaPM presents a new contract to the customer with lower services levels than today.
D) Inform the CT and ask the Account Manager to come up with a proposal for a new contract.

Solutions: