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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Decisioning Fundamentals | - Decision management concepts - Customer 360 and contextual decisioning |
| Next-Best-Action Designer | - NBA Designer configuration - Action prioritization and proposition management |
| Real-time Decisioning | - Event-driven decision strategies - Real-time customer interaction handling |
| Customer Decision Hub | - Next-Best-Action (NBA) framework - Business Issues, Groups, and Strategies |
| Adaptive Models and AI | - Predictive analytics in decisioning - Adaptive learning models |
| Arbitration and Strategy Execution | - Real-time container execution - Arbitration rules and prioritization logic |
| Reporting and Analytics | - Decision strategy performance monitoring - Insights and reporting dashboards |
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.
Which property allows you to use the risk segment computed by the decision table in the decision strategy?
- A. pxResu/t
- B. pxSegment
- C. pxOutcome
- D. pxRiskSegment
Correct Answer: C 🗳️
MyCo, a telecom company, introduced fiber optic service in the northern region of the country. They want to advertise this service on their website by using a banner and target the customers living in that area.
What do you need to configure in the Next-Best-Action Designer to implement this requirement?
- A. Prioritization formula
- B. Customer segment
- C. Audience
- D. Applicability rules
Correct Answer: C 🗳️
U+ Bank uses Pega Customer Decision Hub to display an offer to its customers on the U+ Bank website.
The bank wants to ensure that Silver credit cards are not offered to customers under 27 years of age. They also want to ensure that Platinum cards are offered only to customers who had a positive balance in the last year.
What do you configure in the Next-Best-Action Designer to achieve this outcome?
- A. Contact policy rules
- B. Engagement policies
- C. Arbitration rules
- D. Customer segments
Correct Answer: D 🗳️
U+ Bank has launched a new credit card for all customers with a premium bank account. As a decisioning consultant, you need to create actions that involve the full customer life cycle: marketing, sales, and service.
Which two valid actions do you create? (Choose Two)
- A. Credit card status
- B. 1% cash back credit card
- C. No annual fee credit card
- D. Credit card number
Correct Answer: A,C 🗳️
In a Decisioning Strategy, which decision component is required to enable access to the Customer properties like age, income, etc.?
- A. None, properties are available
- B. Data Import
- C. Proposition Data
- D. Set Property
Correct Answer: D 🗳️
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