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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Teams and Group Dynamics | - Team formation and development stages - Group decision-making and conflict resolution |
| Human Resource and Workplace Behavior | - Performance evaluation and feedback systems - Recruitment, selection, and onboarding concepts |
| Organizational Structure and Culture | - Organizational culture and change - Organizational design and structure types |
| Ethics and Organizational Responsibility | - Corporate social responsibility - Ethical decision making in organizations |
| Communication and Decision Making | - Organizational communication processes - Decision-making models and biases |
| Leadership and Management | - Leadership styles and theories - Power, influence, and authority |
| Foundations of Organizational Behavior | - Work attitudes and job satisfaction - Individual behavior in organizations - Definition and scope of organizational behavior |
| Motivation and Performance | - Motivation theories (Maslow, Herzberg, McClelland, Expectancy theory) - Goal setting and performance management |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
Employee A noticed that Employee B was late for work, and A's perception of why B was late will determine what action A takes in this situation. Considering attribution theory, which factors will determine A's perception regarding whether B's behavior was internally or externally caused?
- A. Situation, attributes, and alternatives
- B. Problem, criteria, and alternatives
- C. Creativity, relationships, and expertise
- D. Distinctiveness, consensus, and consistency
Correct Answer: D 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
Which method should be used to maximize team member participation in a global meeting?
- A. A Delphi-like sequence of notes via carrier mail to encourage dialog between members
- B. Unilateral electronic messaging to facilitate communication
- C. Online using computer technologies and/or phone communication
- D. Alpha-direct technologies to maintain communication links
Correct Answer: C 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
What is a characteristic employed by transactional leaders?
- A. Promises rewards for good performance
- B. Instills pride and gains trust
- C. Provides vision and sense of mission
- D. Promotes intelligence and rationality
Correct Answer: A 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
Which team type takes on many responsibilities of their former supervisors?
- A. Problem-solving team
- B. Self-managed work team
- C. Cross-functional team
- D. Virtual team
Correct Answer: B 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
An individual attributes personal achievement in business to being competitive, independent, and successful in spite of challenges. Which statement is true regarding environmental factors and how they influence this person's personality and behavior?
- A. Studies demonstrate that environment influences behavior but has no influence on personality.
- B. Environment is the single element in determining an individual's behavior.
- C. Personality and behavior are based solely on environmental factors.
- D. The individual's full potential may be determined by how well the individual adjusts to the requirements of the environment.
Correct Answer: D 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
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