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Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. A nonprofit organization provides food baskets and rental assistance. The organization wants to group these benefits as goods and monetary assistance within the same program. Which Nonprofit Cloud object should the organization use to group the items?

A) Benefit Type
B) Benefit Disbursement
C) Program Enrollment

2. A board member introduced a high-net-worth individual to the work of the nonprofit. The individual made a donation at an event. The fundraising manager wants to record this information in Salesforce. It is important the donation is hard credited to the individual while ensuring this donation, as well as any future donations from the individual, are soft-credited to the board member. The board member and the individual already exist as contacts in Salesforce. How should the data be entered?

A) Create a relationship between the individual and the board member with a Related Opportunity Contact Role of Soft Credit. Create the donation opportunity for the individual.
B) Create the donation opportunity for the individual. Add the board member as a Soft Credit contact role for the donation. Create a relationship between the board member and the individual.
C) Create a relationship between the individual and the board member. Create the donation opportunity for the individual. Add the board member as a Soft Credit contact role to the donation.
D) Create a relationship between the individual and the board member. Create the donation opportunity for the individual. Enter a Partial Soft Credit for the board member.

3. The system admin at a nonprofit has set up automated soft credits to grant to the solicitor of each donation.
The development director wants a report to show who the solicitor is for each donor. Which report type does the system admin need to use to create the requested report?

A) Opportunities with Contact Roles
B) Opportunities with Partial Soft Credits and Contacts
C) Contacts with Relationships
D) Accounts with Contact Roles and Household

4. A nonprofit wants all donations related to a new direct mail appeal to be assigned to a designated restricted fund. How should the consultant advise the nonprofit to achieve this?

A) Create a campaign for the appeal and use the Manage Allocations functionality to assign the fund.
B) Create a campaign for the appeal and add a lookup field for the GAU for the designated fund.
C) Run Batch Create Default Allocations bulk data process and specify the designated fund as the default.
D) Enable Default Allocations and specify the designated fund as the default GAU.

5. A nonprofit organization serves many families in their programs and want to track each family as a household. The organization serves diverse types of families, including blended families and split families, where some of the children divide their time between multiple households. How should the organization track these different family types?

A) Create a Person Account for each family member. Create Contact Contact Relationship records between the family members.
B) Create an Account for each family and Contacts for each family member. Create Party Role Relationship records between the family members.
C) Create a Person Account for each family member. Use the New Group flow to simplify the necessary record creation.

Solutions: