Microsoft MB2-714 : Microsoft Dynamics CRM 2016 Customer Service

MB2-714 real exams

Exam Code: MB2-714

Exam Name: Microsoft Dynamics CRM 2016 Customer Service

Updated: Jun 25, 2026

Q & A: 92 Questions and Answers

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Introduction to MB2-714:Microsoft Dynamics CRM 2016 Customer Service Exam

Candidates for MB2-714 Exam are seeking to prove fundamental Microsoft Dynamics CRM knowledge and skills. Before taking this exam, exam aspirants ought to have a solid fundamental information of the concepts shared in preparation guide.

It is suggested that professionals accustomed to the ideas and also the technologies represented here by taking relevant training courses. Candidates are expected to have some hands-on experience with Windows based Microsoft Dynamics CRM covering use of fieldone with service management, microsoft power BI service dashboards, survey distribution options , creation and configuration of these surveys. After passing this exam, candidates get a certificate from Microsoft that helps them to demonstrate their proficiency in Windows Microsoft Dynamics CRM Fundamentals to their clients and employers.

Reference: https://www.microsoft.com/en-us/learning/exam-mb2-714.aspx

Microsoft Dynamics CRM 2016 Customer Service Exam Certification Details:

Duration120 mins
Schedule ExamPearson VUE
Exam CodeMB2-714
Exam Price$165 (USD)
Exam NameMicrosoft Certified Professional (MCP) - Microsoft Dynamics CRM 2016
Books / Training80726: Customer Service in Microsoft Dynamics CRM 2016
80715: Office 365 Integration with Microsoft Dynamics CRM Online
Sample QuestionsMicrosoft Dynamics CRM 2016 Customer Service Sample Questions
Passing Score700 / 1000
Number of Questions40-60

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