Every candidate who has passed the MB2-712 exam started where you are now — uncertain, busy, and wondering whether the effort is worth it. RealVCE answers the uncertainty part with a free demo of the Microsoft Dynamics CRM 2016 Customization and Configuration practice materials and backs the effort part with 95+ Q&As and expert-verified answers.
Microsoft MB2-712 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics CRM 2016 Customization and Configuration |
| Exam Number: | MB2-712 |
| Real Exam Qty: | 40-60 (approximate) |
| Available Languages: | Simplified Chinese, English, Japanese |
| Exam Price: | USD 165 (may vary by country/region) |
| Related Certifications: | Microsoft Dynamics CRM certifications (legacy) Microsoft Certified Solutions Associate (MCSA) Business Applications |
| Passing Score: | 700 (on a 1000-point scale) |
| Certificate Validity Period: | Retired (no longer active / no renewal cycle) |
| Exam Duration: | 120 minutes |
| Exam Format: | Multiple choice, Scenario-based questions, Case studies |
| Recommended Training: | Dynamics CRM 2016 Training Resources (Microsoft Learn legacy content) |
| Exam Registration: | Microsoft Certification Portal Pearson VUE Microsoft Exams |
| Sample Questions: |  |
| Exam Way: | Proctored exam delivered via authorized test centers or online proctoring (historically through Pearson VUE) |
| Pre Condition: | No mandatory prerequisites; familiarity with Microsoft Dynamics CRM 2016 administration and configuration recommended |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/ |
Microsoft MB2-712 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Dashboards | - Dashboards
|
| Security and Access Control | - Business units and teams
|
| Solutions and Deployment | - Solution management
|
| Workflows and Process Automation | - Workflow processes
|
| Configure Microsoft Dynamics CRM | - System settings configuration
|
| Customize Microsoft Dynamics CRM | - Entity customization
|
| Data Management | - Data import and export
|
MB2-712 Exam FAQ: Difficulty, Details, and Preparation
The MB2-712 exam is the required test for earning the Microsoft Dynamics CRM 2016 Customization and Configuration certification from Microsoft. It assesses your command of the official exam objectives through scenario-based and knowledge questions, and the resulting credential is widely recognized by employers. Its reputation for difficulty is real but manageable — candidates who practice consistently with quality materials routinely walk in well prepared.
The official outline for the MB2-712 exam highlights these domains:
- Reporting and Dashboards ()
- Configure Microsoft Dynamics CRM ()
- Security and Access Control ()
Seeing the topics laid out this way often shrinks the exam's intimidation factor — each domain is a finite, learnable block, and the Microsoft Dynamics CRM 2016 Customization and Configuration practice questions at RealVCE follow the same structure.
No mandatory prerequisites; familiarity with Microsoft Dynamics CRM 2016 administration and configuration recommended
The MB2-712 exam is demanding, but its difficulty is specific, not mysterious: unfamiliar question formats, time pressure, and a few heavily weighted domains. All three respond to the same remedy — repeated, timed exposure to exam-style questions. That is what the Microsoft Dynamics CRM 2016 Customization and Configuration practice materials at RealVCE provide, and the free demo lets you measure the real difficulty yourself before committing, which is usually the moment the fear starts shrinking.
The MB2-712 exam consists of 40-60 (approximate) questions with a time allowance of 120 minutes minutes. Practicing full sets under a similar time cap is the most direct way to make sure pacing never costs you points on exam day.
Microsoft offers these training resources for candidates:
Official courses explain the material; practice questions teach you how the exam asks about it. Most successful candidates use both.
Because seeing beats guessing. The free demo of the MB2-712 exam materials at RealVCE contains genuine samples from the full Microsoft Dynamics CRM 2016 Customization and Configuration question set — same format, same expert-verified answers — and downloading it costs nothing. If you are unsure whether the materials match your level or your study style, the demo answers that question with evidence rather than marketing, and every demo on the site is free of charge.
The passing score is 700 (on a 1000-point scale) and the exam fee is USD 165 (may vary by country/region). Knowing both numbers early helps you plan: aim to be consistently above the passing mark in timed practice sessions before you spend the fee on a booking.
Registration is available through the following official channels:
Many candidates find that booking a date early converts vague anxiety into a focused countdown — a useful psychological trick while working through the Microsoft Dynamics CRM 2016 Customization and Configuration practice questions.
Microsoft Dynamics CRM 2016 Customization and Configuration Sample Questions:
You work in a customer service organization.
Sometimes, when a new record is created, a customer service representative must capture additional data.
When this occurs, the representative must call the customer to capture the missing data. Each record may be missing different data.
You need to identify which process type you must use to capture the data.
What should you identify?
- A. a dialog
- B. a business rule
- C. a custom action
- D. a real-time workflow
Correct Answer: A 🗳️
You have a Dynamics CRM organization that has auditing enabled.
You need to provide a user with the ability to see changes made to specific records.
To which entity should the user have the read privilege?
- A. Audit History
- B. Audit Summary
- C. Plug-in Trace Log
- D. Audit Partitions
Correct Answer: A 🗳️
You have a Dynamics CRM organization.
Users access CRM from the web and from mobile apps.
You plan to add a new entity to the organization.
You need to ensure that the users can see the entity records from the web and from the mobile apps.
What should you do?
- A. Configure the mobile express form.
- B. Modify the entity definition.
- C. Activate the mobile express form.
- D. Enable the users for offline access.
Correct Answer: B 🗳️
You need to create a business rule that you can run on a Quick Create form named New Form.
What are two possible scopes that you can use to achieve the goal? Each correct answer presents a complete solution.
- A. All Forms
- B. New Form
- C. Information
- D. Entity
Correct Answer: A,D 🗳️
You have an entity that has two activated business process flows named BPF1 and BPFZ A user starts a process by using BPF1, but then discovers that BPF2 must be used. What should you tell the user?
- A. The data entered while using BPF1 will be lost when you switch to BPF2.
- B. If you can access BPF1 and BPF2, you can switch between them at any time.
- C. If you switch to BPF2, the stages from BPF2 will be retained.
- D. Ownership of the records created in BPF1 will be assigned to the system when you switch to BPF2.
Correct Answer: C 🗳️
Mag 
Lena 
Quennel 
Priscilla 
Scott 
Hubery 
Isabel 
Jesse 
Regan 
Lucien 
Sebastiane 
Jacob 
Andre 
Don 
Bert 
Isabel 
King 
Jerry 
