What are the prerequisites and eligibility criteria for Microsoft MB-910 Certification Exam
For this certification, you must have a basic understanding of computer programming, VB.NET, and C#. Basic knowledge of Microsoft Windows OS, MS Office tools, SQL Server Management Studio tools, and other related products is a requirement for this certification.
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Cost of Microsoft MB-910 Certification Exam
The cost is approximately 75 USD for members and 130 USD for non-members
What is the duration, language, and format of the Microsoft MB-910 Certification Exam
- Number of Questions: 150
- Length of Examination: 90 minutes
- Language: English
- Passing score:70%
- Format: Multiple choices, multiple answers
For more info read reference:
Microsoft MB-91 Certification Reference
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
Microsoft MB-910日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Marketing forms, pages, and segments - Capabilities and use cases - Lead generation and qualification - Event management features - Email marketing and customer journeys - Integration with Copilot |
| Topic 2: Describe Dynamics 365 Customer Service | 20-25% | - Knowledge base and entitlements - Unified service desk and channels - Key components and use cases - Case management lifecycle - SLA and routing rules |
| Topic 3: Describe Dynamics 365 Sales | 20-25% | - Product catalog, price lists, and unit groups - Sales accelerators and forecasting - Business process flows - Quote, order, and invoice lifecycle - Lead and opportunity management processes - Core capabilities and business scenarios |
| Topic 4: Describe Dynamics 365 Field Service | 15-20% | - Work order lifecycle and resource management - Mobile app and offline functionality - Inventory and asset management - Core features and scheduling capabilities |
| Topic 5: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Common features and navigation - Data management and reporting basics - Integration with Microsoft Power Platform - Overview of Copilot in customer engagement - Security and access control |
