ITIL ITIL4-DPI : ITIL 4 Strategist: Direct, Plan and Improve (DPI)

ITIL4-DPI real exams

Exam Code: ITIL4-DPI

Exam Name: ITIL 4 Strategist: Direct, Plan and Improve (DPI)

Updated: Sep 19, 2026

Q & A: 42 Questions and Answers

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ITIL ITIL4-DPI Exam Syllabus Topics:

TopicDetails
Topic 1
  • Organization Change Management:This section of the exam measures skills of IT Service Managers and explains the role of organizational change management in IT service management.
Topic 2
  • Value Stream Mapping: This section of the exam measures skills of Compliance Officers and covers the use of value stream mapping. It shows how identifying process inefficiencies and improving workflows can optimize the overall delivery of value.
Topic 3
  • Communication and Collaboration: This section of the exam measures skills of IT Service Managers and focuses on improving communication and collaboration across departments and stakeholders. It highlights how better interaction supports the successful delivery of IT services.
Topic 4
  • Service Performance Metrics: This section of the exam measures skills of IT Service Managers and emphasizes the use of Key Performance Indicators. It highlights how to select, define, and apply metrics to evaluate the efficiency and effectiveness of IT services and processes.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-strategist-direct-plan-and-improve-2695

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ITIL Related Exams

  • ITIL4-DPI

    ITIL 4 Strategist: Direct, Plan and Improve (DPI)

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