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EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Selected Processes, Functions, and Roles | - Roles and responsibilities in service management - Key ITIL processes and their purpose |
| Service Management as a Practice | - Key concepts and terminology - Definition of service management |
| The ITIL Service Lifecycle / Value System | - Service value system and components - Service lifecycle stages or value chain activities |
| Technology and Architecture Supporting IT Service Management | - How technology facilitates ITIL practices - Overview of tools and technologies |
| Generic Concepts and Definitions | - Common ITIL definitions - Models and principles used in ITIL |
EXIN ITIL Foundation Sample Questions:
1. Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?
A) Detection
B) Categorization
C) Prioritization
D) Escalation
2. Which one of the following is the BEST definition of an event?
A) An unplanned interruption to an IT service or a reduction in the quality of an IT service
B) The unknown cause of one or more incidents that have an impact on an IT service
C) Any change of state that has significance for the management of a configuration item (CI) or IT service
D) Reducing or eliminating the cause of an incident or problem
3. Which tool helps with defining accountability and responsibility within processes?
A) A RACI model
B) A project charter
C) A communications plan
D) A CSI register
4. Which function or process would provide staff to monitor events in an operations bridge?
A) IT operations management
B) Applications management
C) Request fulfilment
D) Technical management
5. Which is one of the five aspects of service design?
A) Corporate governance and policy
B) Risk analysis and management approach
C) Management policy for business case creation
D) Management information systems and tools
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: D |
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