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ISEB The Foundation Examination - ITIL® Sample Questions:
1. Which of the following activities would be performed by a process manager?
1.Monitoring and reporting on process performance
2.Identifying improvement opportunities
3.Appointing people to required roles
A) All of the above
B) 1 and 2 only
C) 1 and 3 only
D) 2 and 3 only
2. Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?
A) Service level management
B) Change management
C) Service transition planning and support
D) Design coordination
3. Which of the following are types of service defined in ITIL?
1.Enabling
2.Core
3.Enhancing
4.Computer
A) 1, 2 and 4 only
B) 2, 3 and 4 only
C) 1, 2 and 3 only
D) 1, 3 and 4 only
4. Which of the following is NOT an objective of service transition?
A) To provide training and certification in project management
B) To provide quality knowledge and information about services and service assets
C) To plan and manage the capacity and resource requirements to manage a release
D) To ensure that a service can be operated, managed and supported
5. Which of the following is NOT an objective of request fulfillment?
A) To update the service catalogue with services that may be requested through the service desk
B) To provide a channel for users to request and receive standard services
C) To source and deliver the components of standard services that have been requested
D) To provide information to users about what services are available and how to request them
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A |
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