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HP HP2-N31 Exam Syllabus Topics:

HP Selling HP BSM Solutions Sample Questions:

1. Which discovery question would you ask to an IT executive to uncover a potential Network Management pain point?

A) How often do you update application revisions across your network?
B) Have you experienced customer satisfaction issues for accessing your applications?
C) What percentage of your IT budget goes toward managing the infrastructure versus innovation?
D) Do you have the ability to integrate fault, availability, performance, and configuration management?

2. Which key customer persona is most likely involved in Network Management?

A) Line of Business Director
B) Chief Financial Officer
C) VP of Marketing
D) Director of Network Operations

3. Which HP value statement will resonate best with the persona involved in Systems Management?

A) Our Systems Management solution end-to-end transaction and service level management through proactive end-user monitoring.
B) Our Systems Management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.
C) Our Systems Management solution guarantees an error free, heterogeneous application that spans network silos.
D) Our Systems Management solution optimizes and consolidates tools with ability to manage most complex heterogeneous environments from a single solution.

4. Which customer challenge does BSM Systems management most specifically address?

A) need to develop a multi-screen monitoring view of the cross-domain infrastructure
B) inability to detect the root-cause of an application problem
C) inability to provide a holistic and cross-domain view of their entire IT infrastructure
D) need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)

5. Which HP value statement will best resonate with the personas involved in application performance management?

A) Our performance management solution guarantees an error free, heterogeneous application that spans network silos.
B) Our performance management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.
C) Our performance management solution optimizes and consolidates tools with the ability to manage most complex heterogeneous environments from a single solution.
D) Our performance management solution provides end-to-end transaction and service-level management through proactive end-user monitoring.

Solutions: