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HP HP2-H29 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Industry and Customer Environment | 20% | - Customer business requirements and pain points - Retail technology standards and ecosystem - Retail and hospitality market trends |
| HP Retail Point of Sale Solutions Portfolio | 35% | - Software and integrated solutions - Security, manageability and reliability features - HP POS hardware systems and peripherals |
| Solution Positioning and Value Proposition | 25% | - Differentiators vs competing offerings - ROI and total cost of ownership - Warranty and support services |
| Sales Process and Customer Engagement | 20% | - Presenting and demonstrating solutions - Addressing objections and closing sales - Needs assessment and solution matching |
HP Selling HP Retail Point of Sale Solutions - Sample Questions:
1. The sales process includes the soft close, the assumptive close, and the aggressive close. What is the fourth type of close?
A) the assured close
B) the forced close
C) the trial close
D) the unspoken close
2. Which key global technology trend is driving retail?
A) the need to compete with online vendors
B) the use of standard PCs in place of POS solutions
C) cross channel, mobile, customer intimacy, data analytics and cloud
D) global compliance to green initiatives
3. Which technology is considered by many retailers to empower associates and provide critical information to consumers at the point of decision?
A) mobile technology
B) digital signage
C) video screens in retail displays
D) social networking as an advertising tool
4. How long can a client expect an HP POS solution to last?
A) 6 to 10 years
B) 3 to 5 years
C) 1 to 3 years
D) 11 to 15 years
5. Which HP POS solution includes Intel VPro advanced remote manageability capabilities?
A) HP RP3 retail system
B) HP Modular retail system
C) HP RP5 retail system
D) HP Retail Mobile POS
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: C |
Norman 
Cherry 
Hogan 
Trista 
Valentine 
Veromca 
Kevin 
Harlan 
Murphy 
Ann 
Phil 
Melissa 
Althea 
Gilbert 
Buck 
Dana 
Jonas 
Abner 
