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HP HP2-B139 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Sales Strategy & Competitive Positioning | 20% | - Contract terms and service level agreements - Pricing and bundling strategies - Service differentiation vs competitors |
| HP Personal Systems Portfolio Overview | 25% | - Notebooks, Desktops, Workstations & Thin Clients - Accessories and associated hardware |
| HP Personal Systems Service Offerings | 30% | - Onsite repair and replacement services - Deployment and configuration services - Accidental Damage Protection - Warranty and support services |
| Service Value & Customer Needs Analysis | 25% | - Total cost of ownership and ROI justification - Translating needs into service solutions - Identifying customer business requirements |
