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HP HP2-990 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service and Support Procedures | 20% | - Customer support escalation paths - Service policies and warranty terms - Data protection and media handling |
| Product Overview and Architecture | 25% | - Hardware components and specifications - StorageWorks optical storage family models - UDO and MO technology fundamentals |
| Installation and Configuration | 25% | - Site preparation and requirements - Initial configuration and verification - Driver and software setup - Physical installation and cabling |
| Maintenance and Troubleshooting | 30% | - Firmware updates and replacement parts - Preventive maintenance procedures - Diagnostic tools and error codes - Common hardware and media issues |
