Genesys GE0-806 : Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)

GE0-806 real exams

Exam Code: GE0-806

Exam Name: Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)

Updated: Sep 07, 2025

Q & A: 85 Questions and Answers

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Genesys GE0-806 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Initial WFM Configuration, Using WFM Configuration Utility
  • Create, edit and delete Web Preferences, Installing the WFM server
Topic 2
  • Integration with the CIM Platform
  • Use the Commit-Rollback feature
Topic 3
  • Create Contract Profiles
  • Assign Agents to contracts
  • Assign Shift to Contracts
  • Create Activity Sets
  • Setup Activity Policies
Topic 4
  • Review and edit Scenario Schedule
  • Review Schedule Notifications
  • Genesys WFM Interfaces
Topic 5
  • Explain the architecture and functionality of the Genesys Workforce Management System
  • Create and Configure Business Unit (BU)
Topic 6
  • Configure Activity Policies
  • Web Architecture Overview
  • Review Agent Preference options

Reference: https://genbin.genesys.com/old/resources/training/certification/Exam_Study_Guide_GCP8_CWFM.pdf

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Genesys Related Exams

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    Genesys Certified Professional 8 System Consultant, Voice Platform (GCP8 - CVP)

  • GE0-806

    Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)

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