Genesys GCP-GC-REP : Genesys Cloud Certified Professional - Reporting and Analytics

GCP-GC-REP real exams

Exam Code: GCP-GC-REP

Exam Name: Genesys Cloud Certified Professional - Reporting and Analytics

Updated: Oct 13, 2026

Q & A: 35 Questions and Answers

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Genesys GCP-GC-REP Exam Syllabus Topics:

TopicDetails
Topic 1
  • Contact Center Dashboard
  • Outbound Reports,Queue Reports, Agent Reports
Topic 2
  • Troubleshooting Reports
  • Genesys Cloud Reports
  • Interaction Details Report
Topic 3
  • Dialer Campaign Success Results by Day report
  • Introduction to Reporting and Analytics
Topic 4
  • Quality Evaluator Dashboard
  • Dialer Campaign Detailed Attempt History report
Topic 5
  • Dialer Campaign Success Results by Interval report
  • Working with Reports and Troubleshooting
Topic 6
  • Agent Performance Views and Interaction Views
  • Report Examples and History
Topic 7
  • Managing Your Team Through Presence and Status
  • Quality Administrator Dashboard
Topic 8
  • Queues Performance Summary
  • Skills Performance View
Topic 9
  • Edit, Copy and Delete a Report
  • Campaigns Dashboard
  • Dashboard Overview
  • Available Dashboards

Reference: https://beyond.genesys.com/explore/course/exam-genesys-cloud-certified-professional-reporting-and-analytics

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