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SAP C_TCRM20_70 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Transactional Processing | 8% | - Sales Transactions - Service Transactions - Marketing Elements |
| Topic 2: User Interface & Navigation | 12% | - Role-Based Menus - Web Client Customizing |
| Topic 3: Business Scenarios | 8% | - End-to-End Process Flows - Integration with SAP ERP |
| Topic 4: Basic Functions | 12% | - Partner Processing - Pricing and Conditions - Billing and Revenue |
| Topic 5: Interaction Channels | 12% | - Mobile and E-Commerce Channels - Interaction Center - Web Client UI |
| Topic 6: Technology & Integration | 12% | - BDoc & Error Handling - Enhancement Framework - CRM Middleware & Data Exchange |
| Topic 7: SAP CRM Master Data | 12% | - Product Master - Organizational Management - Business Partner |
| Topic 8: Administration & Reporting | 8% | - CRM Administration Console - Basic Reporting & Analytics |
