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SAP C_TCRM20_60 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management | - Customer service processes
|
| Topic 2: Sales Functionality | - Sales processes
|
| Topic 3: Interaction Center | - Call center processes
|
| Topic 4: Marketing | - Campaign management
|
| Topic 5: Master Data Management | - Business partners
|
| Topic 6: SAP CRM Overview | - CRM architecture and components
|
