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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Processes | - Ticket and Case Management
|
| Topic 2: SAP Service Cloud Fundamentals | - Service Cloud Overview
|
| Topic 3: Master Data and Configuration | - System Configuration
|
| Topic 4: Reporting and Analytics | - Service Reporting
|
| Topic 5: Integration and Communication | - Integration Scenarios
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Question 1
Which of the following functions are provided by the SAP add-in for Microsoft Excel? Note: There are 2 correct answers to this question.
A. Upload Microsoft Excel workbooks to SAP Cloud for Customer
B. Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets
C. Upload to Microsoft Outlook add-in from Microsoft Excel add-in
D. Publish microsoft Excel workbooks to Microsoft Sharepoint from SAP Cloud for Customer
Question 2
When would you use data migration templates instead of entering data manually? Note: There are 2 correct answers to this question.
A. When integration has been scoped
B. When data is loaded from multiple applications
C. When data must be loaded quickly
D. When the data volume is low
Question 3
In which of the following objects do you see the Maintenance Plan work center view? Note: There are 3 correct answers to this question.
A. Installed base
B. Registered product
C. Contract
D. Customer
Question 4
How can you create a ticket from an active maintenance plan? Note: There are 2 correct answers to this question.
A. Automatically using a background job
B. Automatically using a scheduled workflow
C. Automatically using a MDRO
D. Manually using the Trigger Manual Run option
Question 5
A user is assigned two work centers that contain the same view. In the first work center, the user has read only access. Which access rights does the user get for this view in both work center?
A. Unrestricted read access and restricted write access
B. Unrestricted read and write access
C. Restricted read and write access
D. Restricted read access and unrestricted write access
Solutions:
| Question 1 Answer: A,B | Question 2 Answer: B,C | Question 3 Answer: A,C,D | Question 4 Answer: C,D | Question 5 Answer: A |
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