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SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Incident Resolution in SAP BusinessObjects | - Common issue categories
|
| Troubleshooting and Root Cause Analysis | - Problem resolution techniques
|
| Incident Management Processes | - Support workflow
|
| System Administration and Monitoring | - Monitoring tools and practices
|
| SAP BusinessObjects Platform Fundamentals | - Architecture and core components
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
1. You receive a customer message where several issues are reported.
What will be your next step?
A) Solve all issues in the message, because it is beneficial for customers to report several issues in one message.
B) Start message processing without contacting the customer.
C) Ask the customer to create one message per issue.
D) Ask your colleagues for processing this message.
2. When you have reached a limit in processing a message what would be helpful for you to move forward?
A) Call the customer and tell them that you cannot progress their message.
B) Send the customer as much documentation as possible so they can find the solution themselves.
C) Good working relationships with colleagues with whom you can share and discuss ideas.
D) Take as much time as you need to think about the customer's issue on your own.
3. What are benefits of using Root Cause Analysis of SAP Solution Manager? (Choose two)
A) Performance measurement
B) Safe remote access
C) Report development
D) Batch job planning
4. What is one of the roles of a Partner Services Advisor?
A) The first point of contact for program and operational queries
B) Trainer for Support Enablement
C) Ramp-up assistant for the customer of the SAP PartnerEdge partner
D) The dedicated point of escalation for level 3 support
5. What is the Software Developer Network (SDN)?
A) The Software Developer Network (SDN) is a tool that is available only to the SAP developer team to brainstorm solutions for code level issues.
B) The Software Developer Network (SDN) is a portal containing robust and complete information about the underlying code of the SAP Product suite.
C) The Software Developer Network (SDN) is a portal containing information about code strategy for third party products.
D) The Software Developer Network (SDN) is a portal containing robust and complete collection of content and collaboration dedicated to SAP technology.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: A,B | Question # 4 Answer: A | Question # 5 Answer: D |
Juliet 
Lawrence 
Zachary 
Craig 
Hogan 
Bernard 
Everley 
Fitzgerald 
Bertram 
Mirabelle 
Douglas 
Kama 
Selena 
Merlin 
Marlon 
