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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Fundamentals of Usability | - Human factors in software usage - User experience (UX) principles - Usability concepts and definitions |
| Usability Evaluation Methods | - User observation and feedback methods - Heuristic evaluation - Usability testing approaches (moderated/unmoderated) - Cognitive walkthrough |
| Usability in Software Development Lifecycle | - Integration of usability in requirements - Usability considerations in design and implementation |
| Planning and Designing Usability Tests | - Test objectives and scope definition - Test scenarios and task design - Test participants and user profiles |
| Analysis and Reporting | - Defect reporting and UX reporting - Interpreting usability findings - Usability metrics (effectiveness, efficiency, satisfaction) |
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
1. Which of these basic approaches to a software development project follows all key elements of human- centered evaluation?
A) Iteratively develop prototypes, perform expert reviews, and integrate found issues
B) Interview users, iteratively develop prototypes, and evaluate the software
C) Define requirements, develop the software, and perform acceptance test
D) Interview users, develop the software, and perform acceptance test
2. As an expert for usability, you're in charge of the usability part of the development of a business application for a large customer. You have worked as a usability expert with the development team for two years and are operating well together; the developers value your feedback and give their bests implementing your suggestions. The product is in an early stage, so there's only a rudimentary prototype available.
Given this information, what is the best approach to verify the usability at the current stage?
A) Usability maturity assessment
B) Unmoderated usability test
C) Usability review
D) Usability test in the lab
3. A web shop owner used Google Analytics to gather information about her users. She found out that most users take about five minutes to place an order. Is the usability of the website good or bad?
A) That depends on the accessibility of the website
B) The usability of the website is good - five minutes is a fair amount of time
C) That depends on the context of use as users may have different expectations
D) The usability of the website is bad - five minutes is way too long
4. Which of the following is a key activity in a usability test session?
A) Talk to the participant during the completion of a task
B) Extract usability findings and recommendations
C) Test the set up and modify the test script if needed
D) Moderate the usability test
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: D |
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