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BlackBerry BCP-411 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Configuration | 25% | - Configuration of server settings and policies - Prerequisites and deployment planning - Installation and setup procedures |
| Topic 2: User and Device Management | 20% | - Security policies and IT rules - Activation and provisioning - Managing user accounts and groups |
| Topic 3: Maintenance and Monitoring | 20% | - Backup and recovery procedures - Software updates and upgrades - Performance monitoring and health checks |
| Topic 4: Troubleshooting and Support | 15% | - Log analysis and resolution steps - Server and communication troubleshooting - Diagnosing common issues |
| Topic 5: Architecture and Components | 20% | - Core services and components - Integration with IBM Lotus Domino environment - BlackBerry Enterprise Server architecture |
