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BlackBerry BCP-213 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting | 15% | - Connectivity and authentication problems - Log analysis and resolution - Messaging synchronization issues |
| Monitoring & Maintenance | 15% | - Backup and recovery - Software updates and patching - Service health and monitoring |
| Installation & Configuration | 25% | - Prerequisites and environment setup - Security and permission settings - Exchange server configuration - BES installation process |
| User & Device Management | 20% | - User administration - Activation and provisioning - IT policy and profile management |
| BES Architecture & Components | 25% | - Database and messaging components - Integration with Microsoft Exchange - BES core services |
