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BlackBerry BCP-211 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Support Best Practices | 15% | - Documentation and Escalation Procedures - Compatibility and Interoperability - End User Support Workflow |
| Topic 2: Security Policies and Management | 20% | - Remote Wipe and Device Lock - Password, Encryption, and Data Protection - IT Policy Rules and Application |
| Topic 3: BlackBerry Enterprise Architecture Overview | 15% | - Communication Protocols and Data Flow - Components of BlackBerry Enterprise Solution |
| Topic 4: Troubleshooting and Maintenance | 25% | - Log Analysis and Diagnostic Tools - Connectivity and Server Communication Problems - Software Updates and OS Management - Common Activation and Synchronization Issues |
| Topic 5: Device Configuration and Activation | 25% | - Enterprise Activation Methods - Email, PIM, and Application Setup - Wi-Fi, Bluetooth, and VPN Configuration |
