Salesforce Agentforce-Specialist Exam Syllabus Topics:
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Reference: https://trailhead.salesforce.com/help?article=Salesforce-Certified-Agentforce-Specialist-Exam-Guide
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Salesforce Certified Agentforce Specialist (AI-201) Sample Questions:
Universal Containers (UC) wants to enable its sales reps to explore opportunities that are similar to previously won opportunities by entering the utterance, " Show me other opportunities like this one. " How should UC achieve this with Agents?
- A. Create a custom Agent action calling a flow.
- B. Create a custom Agent action calling an Apex class.
- C. Use the standard Agent action.
Correct Answer: C 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
What is the main purpose of Prompt Builder?
- A. A tool that enables companies to create reusable prompts for large language models (LLMs), bringing generative AI responses to their flow of work
- B. A tool within Salesforce offering real-time Al-powered suggestions and guidance to users, Improving productivity and decision-making.
- C. A tool for developers to use in Visual Studio Code that creates prompts for Apex programming, assisting developers in writing code more efficiently.
Correct Answer: A 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
Universal Containers (UC) has configured an Agentforce Data Library using Knowledge articles. When testing in Agent Builder and the Experience Cloud site, the agent is not responding with grounded Knowledge article information. However, when tested in Prompt Builder, the response returns correctly. What should UC do to troubleshoot the issue?
- A. Ensure the Data Cloud User permission set has been assigned to the Agentforce Service Agent User.
- B. Create a new permission set that assigns " Manage Knowledge " and assign it to the Agentforce Service Agent User.
- C. Ensure the assigned User permission set includes access to the prompt template used to access the Knowledge articles.
Correct Answer: A 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
An Agentforce is creating a custom action for Agentforce.
Which setting should the a ensure the action performs as expected?
- A. Action Instructions
- B. Action Name
- C. Action Input
Correct Answer: A 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
After a successful implementation of Agentforce Sates Agent with sales users. Universal Containers now aims to deploy it to the service team.
Which key consideration should the Agentforce Specialist keep in mind for this deployment?
- A. Assign the Agentforce for Service permission to the Service Cloud users.
- B. Review and test standard and custom Agent topics and actions for Service Center use cases.
- C. Assign the standard service actions to Agentforce Service Agent.
Correct Answer: B 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
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