Nortel 922-061 : Nortel Contact Center RIs. 7.0 Networking

922-061 real exams

Exam Code: 922-061

Exam Name: Nortel Contact Center RIs. 7.0 Networking

Updated: Sep 18, 2026

Q & A: 100 Questions and Answers

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Nortel 922-061 Exam Syllabus Topics:

SectionObjectives
Operations and Maintenance- Troubleshooting methodologies
  • 1. Layered troubleshooting (OSI model)
    • 2. Log analysis and system monitoring
      Nortel Contact Center RIs 7.0 Platform- System architecture and deployment
      • 1. Server components and integration points
        • 2. High availability considerations
          Networking for Contact Center Systems- IP networking basics in contact center environments
          • 1. QoS for voice traffic
            • 2. VLAN and subnet configuration considerations
              Contact Center Fundamentals- Call center architecture and components
              • 1. ACD basics and routing principles
                • 2. Agent and queue management concepts

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