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Nortel 920-344 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Design and Sales Engineering | - Customer requirement analysis - Competitive positioning of BCM solutions - Solution sizing and platform selection |
| Topic 2: Installation and Configuration Considerations | - Basic network and telephony configuration concepts - Hardware deployment scenarios |
| Topic 3: Telephony and Unified Communications Features | - Voicemail, auto-attendant, and call routing - PSTN integration and trunking options - VoIP capabilities and protocols |
| Topic 4: Maintenance and Troubleshooting Overview | - Common system issues and resolution strategies - System monitoring and diagnostics tools |
| Topic 5: BCM Product Overview | - System positioning and use cases - BCM50 Rls.3.0 architecture and components - BCM200/400 Rls.4.0 architecture and scalability |



