Every candidate who has passed the 920-178 exam started where you are now — uncertain, busy, and wondering whether the effort is worth it. RealVCE answers the uncertainty part with a free demo of the Nortel Contact Center Rls. 7.0 Sales Engineering practice materials and backs the effort part with 100+ Q&As and expert-verified answers.
Nortel 920-178 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | Nortel Contact Center Rls. 7.0 Sales Engineering |
| Exam Number: | 920-178 |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | No longer offered; retired certification |
| Available Languages: | English |
| Passing Score: | 70% |
| Real Exam Qty: | 90-100 |
| Exam Format: | Multiple Choice |
| Exam Price: | $150–$200 USD |
| Related Certifications: | Nortel Contact Center Manager Rls. 7.0 Install and Config (920-174) Nortel Contact Center Rls. 7.0 Administration & Scripting (920-177) Contact Center Multimedia Rls. 7.0 Implementation (920-176) |
| Recommended Training: | Nortel Official Sales & Engineering Training (historical) |
| Exam Registration: | Formerly Pearson VUE / Prometric |
| Exam Way: | Delivered via authorized testing centers; now retired |
| Pre Condition: | No formal prerequisites; recommended familiarity with Nortel Contact Center solutions and telecommunications concepts |
| Official Syllabus URL: | https://en.wikipedia.org/wiki/Nortel |
Nortel 920-178 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Contact Center Release 7.0 Overview & Architecture | 20% | - Key features and capabilities - Scalability and deployment models - System components and architecture |
| Topic 2: Solution Design & Sizing | 25% | - Integration with Communication Server 1000 - Capacity planning and sizing guidelines - Hardware and software requirements |
| Topic 3: Sales & Positioning | 15% | - Competitive differentiation - Customer business needs and use cases - Licensing and product packaging |
| Topic 4: Implementation & Support Considerations | 10% | - Basic installation and configuration overview - Maintenance and upgrade paths |
| Topic 5: Contact Center Applications & Features | 30% | - Contact Center Manager functionality - Multimedia and self-service options - Agent and supervisor features - Reporting and analytics tools |
920-178 Exam FAQ: Difficulty, Details, and Preparation
The 920-178 exam is the required test for earning the Nortel Contact Center Rls. 7.0 Sales Engineering certification from Nortel. It assesses your command of the official exam objectives through scenario-based and knowledge questions, and the resulting credential is widely recognized by employers. Its reputation for difficulty is real but manageable — candidates who practice consistently with quality materials routinely walk in well prepared.
The official outline for the 920-178 exam highlights these domains:
- Solution Design & Sizing (25%)
- Sales & Positioning (15%)
- Contact Center Release 7.0 Overview & Architecture (20%)
Seeing the topics laid out this way often shrinks the exam's intimidation factor — each domain is a finite, learnable block, and the Nortel Contact Center Rls. 7.0 Sales Engineering practice questions at RealVCE follow the same structure.
No formal prerequisites; recommended familiarity with Nortel Contact Center solutions and telecommunications concepts
The 920-178 exam is demanding, but its difficulty is specific, not mysterious: unfamiliar question formats, time pressure, and a few heavily weighted domains. All three respond to the same remedy — repeated, timed exposure to exam-style questions. That is what the Nortel Contact Center Rls. 7.0 Sales Engineering practice materials at RealVCE provide, and the free demo lets you measure the real difficulty yourself before committing, which is usually the moment the fear starts shrinking.
The 920-178 exam consists of 90-100 questions with a time allowance of 90 minutes minutes. Practicing full sets under a similar time cap is the most direct way to make sure pacing never costs you points on exam day.
Nortel offers these training resources for candidates:
Official courses explain the material; practice questions teach you how the exam asks about it. Most successful candidates use both.
Because seeing beats guessing. The free demo of the 920-178 exam materials at RealVCE contains genuine samples from the full Nortel Contact Center Rls. 7.0 Sales Engineering question set — same format, same expert-verified answers — and downloading it costs nothing. If you are unsure whether the materials match your level or your study style, the demo answers that question with evidence rather than marketing, and every demo on the site is free of charge.
The passing score is 70% and the exam fee is $150–$200 USD. Knowing both numbers early helps you plan: aim to be consistently above the passing mark in timed practice sessions before you spend the fee on a booking.
Registration is available through the following official channels:
Many candidates find that booking a date early converts vague anxiety into a focused countdown — a useful psychological trick while working through the Nortel Contact Center Rls. 7.0 Sales Engineering practice questions.
