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Avaya 74950X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Omnichannel Solution Integration | - Web Chat integration - Social media and chatbot integration - Email channel integration - Voice channel integration - SMS channel integration |
| Topic 2: Workspaces and Agent Experience | - Supervisor features - Interaction routing and handling - Context management - Agent Workspaces configuration |
| Topic 3: Avaya Oceana Solution Architecture | - Workspaces architecture - Component interfaces and interactions - Avaya Oceana core components - Avaya Breeze platform integration |
| Topic 4: Installation and Initial Configuration | - Core platform deployment - Certificates and security setup - Cluster installation and configuration - Avaya Control Manager integration |
| Topic 5: Administration and Maintenance | - Database and datastore management - Routine operational tasks - Backup and restore procedures - System monitoring |
| Topic 6: Troubleshooting and Best Practices | - Integration issue diagnosis - Log analysis - Deployment best practices - Channel troubleshooting |
Avaya Oceana® Solution Integration Sample Questions:
1. When administrators deploy the Avaya Surge™ IoT solution using a single VSP switch, if ONAs are connecting to VSP, in which mode do you need to configure the VSP switch ports?
A) TagAll
B) UntagPvidOnly
C) TaggedandUntagged
D) TaggedandUntagged all
2. To monitor Avaya Surge™ IoT Controller, which Avaya Surge™ IoT Controller port is used to communicate between ONA and ODL?
A) AUX Port
B) INT Port
C) DEV Port
D) MGMT Port
3. What are two important components of an Avaya Surge™ IoT solution? (Choose two.)
A) Openflow Controller
B) Management Service Console
C) Open Network Adaptor
D) Avaya Fabric Attach
E) Surge IoT Controller
4. Which certificate is used by the SDN Engine to create the default certificates during the initial ONA onboarding process?
A) ROOT CA Certificate
B) ODL Certificate
C) Surge Config Certificate
D) Avaya Surge Controller
5. When the link state does not contain any link information, and the Tunnel view link state does not contain link information to ONA, which corrective action will you take for the OMA?
A) Remove the license to the ONA and restart.
B) Apply Flow Rules to the ONA.
C) Reconnect the ONA to the switch.
D) Apply the service profiles to ONA.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: B,E | Question # 4 Answer: B | Question # 5 Answer: D |
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