Cisco 500-445 : Implementing Cisco Contact Center Enterprise Chat and Email

500-445 real exams

Exam Code: 500-445

Exam Name: Implementing Cisco Contact Center Enterprise Chat and Email

Updated: Jul 20, 2026

Q & A: 58 Questions and Answers

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Cisco 500-445 Exam Syllabus Topics:

TopicDetails
Topic 1
  • ECE Administration and Configuration
  • Explain ECE Queues
  • Configure ECE
Topic 2
  • Explain ECE Email Administration
  • Describe Workflows
  • ECE Email Administration
Topic 3
  • Describe Enterprise Chat and Email Components and Deployment Model
  • Define ECE Best Practices
Topic 4
  • Explain Chat Operation and Chat Customization
  • Configure ECE for Chat
Topic 5
  • Explain Agent Single Sign-on for ECE
  • ECE Features and Troubleshooting
Topic 6
  • Describe Chat Entry Points
  • ECE Chat Administration
Topic 7
  • Explain CCE Scripting for Email and Storage Management
  • Explain ECE Administration Tasks
Topic 8
  • Prepare PCCE for ECE and Integration
  • Explain ECE Installation process

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/implementing-cisco-contact-center-enterprise-chat-and-email-ccece.html

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    Implementing Cisco Contact Center Enterprise Chat and Email

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