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Cisco CCIE SP Operations Written Sample Questions:

1. A trouble ticket has been escalated from the service desk to you as a Tier 2 NOC engineer. The customer is complaining about slow application response time. The problem is between end-user workstations and a CRM application hosted on a redundant pair of servers in a data center. What are the two initial actions to further troubleshoot the network? (Choose two.)

A) Review recent network changes that were made prior to receiving complaints.
B) Ask the IT department to fail over the CRM application to its backup server.
C) Ping the CRM server from multiple locations and compare round-trip times.
D) Reboot the end-user workstations.

2. According to ITIL@ v3 framework, which type of monitoring is used to initiate an activity or action based upon identifying a predefined event or failure?

A) incident
B) proactive
C) customer
D) reactive

3. According to ITIL@ v3 framework, which type of service operational management activity provides the metric for the total number of problems recorded in a period, as a control measure?

A) request fulfillment
B) event management
C) problem management
D) incident management

4. Refer to the exhibit.

The figure shows a service provider network that has MPLS TE tunnels that originate from GSR1, GSR2, and GSR3. While GSR1 and GSR2 have multiple paths to the core network, the GSR3 has a single path into the core. For GSR1 and GSR2, the purple links are the preferred paths, but because they are multihomed to the core, they can also take the black, less-desirable path. The less-desirable black paths need to be retained for certain operational reasons. GSR3 has a single path into the core network, and a TE tunnel originating from GSR3 must be able to use this path. It has been noted that if the network encounters multiple link failures or link transitions, the TE tunnels originating from GSR1 or GSR2 can preempt the TE tunnel originating from GSR3, thus causing a lack of MPLS connectivity. The operations team does not want the TE tunnel originating from GSR3 to be preempted unless this tunnel is administratively shut down.
How should this situation be mitigated?

A) Lower the signaled-bandwidth of the GSR3 TE tunnel.
B) Change TE config on GSR3 to include "priority 6 4."
C) Change TE config on GSR3 to include "priority 6 6."
D) Change TE config on GSR3 to include "priority 4 4."
E) Use affinity and link coloring.
F) Use the "exclude" options on the explicit paths of GSR1 and GSR2.

5. An ISP has an IP/MPLS core network. Recently, after replacing low-capacity routers with two Cisco Carrier Routing System routers, customer has complained about reduced application performance (slow website access). What is the most likely cause for this issue?

A) After the two CRS-1s are inserted, other low-capacity routers are not up to the forwarding performance of CRS.
B) Packet forwarding on the CRS-1s are processed by the RP CPU.
C) The policer used by LPTS on CRS-1s is dropping some traffic.
D) The default interface MTU setting of 1500 bytes on the CRS-1s is causing MPLS packet fragmentation.
E) The addition of two CRS-1 routers has caused increased queuing latency.

Solutions: