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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two statements are true when working with add-ins in a Custom Object workspace?

A) You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
B) It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
C) Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
D) IGenericObject is the interface that is available with the add-in API for custom objects.
E) IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.

2. You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?

A) You need to use the export and import option.
B) You need to re-create the message template across the multiple interfaces.
C) The change is reflected across all interfaces by default.
D) You need to copy and paste the source code across the multiple interfaces.

3. Which four view modes are available in the Report Editor?

A) Data Set View
B) Design View
C) Layout View
D) Graphical View
E) Report View
F) Database View

4. Which three events are available with the JavaScript API?

A) aftersave()
B) onrefresh()
C) enclose ()
D) onbeforesave ()
E) onsaveclose ()
F) ondataupdated()

5. When an incident is opened, your customer wants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?

A) Workspace
B) Return
C) Entry Point
D) Decision
E) Set Fields
F) Load

Solutions: